Help and contact

We're happy to help

Send us a note and we'll get back to you, usually within two working days.

hello@demapoints.com

Common questions

How do I get started?

Add a child with a nickname and a 4-digit PIN, add a task, then open "Who's using Demapoints?" so your child can see their screen. When they tap "I did it!", approve it from your family page.

What do you collect about my children?

Only a nickname and a 4-digit PIN, which is stored scrambled. We never ask for a child's email, phone number, last name, age or birthday. There are no ads and no third-party trackers.

Can points ever go down?

Never as a punishment. Points only leave a balance when you approve a reward or piggy bank save that your child asked for.

What happens at the end of the month?

A new season begins. Unspent points carry over, tasks start fresh, and each child gets a friendly recap card. Past months stay saved in History.

How do I get back to the parent pages?

Tap "Back to parent" and enter your password. If a child's screen sits untouched for 5 minutes, it goes back to the profile picker by itself.

Does any real money move in the app?

No. Cash and money rewards are just notes. You pay your child yourself. Only your own Demapoints plan is paid through the app.

How do I change or cancel my plan?

Open Plan and billing from your family page. You can change plan there, or use "Manage billing" to update your card or cancel.

Can I install Demapoints on my phone?

Yes. On iPhone, open Demapoints in Safari, tap Share, then "Add to Home Screen". On Android, open it in Chrome and tap "Install app" or "Add to Home screen" in the menu.

How do I download or delete our data?

Go to Settings. You can download a copy of everything as CSV or JSON, remove or delete a child, or delete your whole account.